Chicago Property Management Blog

5 Secrets that Only Successful Property Managers Know

5 Secrets that Only Successful Property Managers Know

Property managers play an integral role in helping landlords maximize the value of their investment properties. The key to becoming a successful property manager is to have a comprehensive knowledge of the industry, proper planning and implementation, and a relentless commitment to your craft. Property management is a competitive field and requires vast knowledge, expertise, and a passion for success. 

Here are five secrets that successful property managers know that can give you an edge in the property management world.

Proper Tenant Management 

Successful property managers understand the importance of proper tenant management and recognize that tenant satisfaction is the key to a successful property management business. Property managers need to have the ability to establish strong relationships with their tenants, ensure all expectations are clear, resolve any disputes that may arise, enforce all rules and regulations, and ensure all communication is maintained in a timely manner. Successful property managers have a deep knowledge of tenant rights and regulations to help protect tenant safety and satisfaction. Property managers should also be well-versed in fair housing laws to ensure that all tenants are treated fairly and that any potential issues are avoided.

In-depth Knowledge of the Property

Having an in-depth knowledge of the property and being familiar with its conditions is essential for a property manager. This knowledge helps the property manager keep the property and its tenants safe, protect the landlord’s investment and maintain the property’s value. 

Property managers must have a thorough understanding of all aspects of the property, from its physical condition to the laws and regulations that apply to it. Knowing the state of the property is critical to making sure all maintenance needs are taken care of and potential hazards are identified and addressed. 

Having a deep understanding of the property helps the property manager keep the value of the property intact. Knowing what repairs and updates are necessary and when can help avoid costly problems down the road. Having a firm grasp of the property’s condition helps the property manager proactively maintain the property, which helps retain its value.

Last but not least, someone that knows the property inside and outside will be able to promote it the best. They will know all the cool features, hidden gems, and history. Once they can create a story, it will be easier to sell. 

Marketing is Key

Marketing is incredibly important for property managers as it allows them to reach their target audience while also building and maintaining their reputation. Property managers act as intermediaries between landlords and tenants and must ensure that their available properties are seen by as many prospective tenants as possible.

One of the most effective ways for a property manager to reach their target audience is through digital and traditional marketing strategies. By effectively utilizing the various online platforms, property managers can reach millions of potential tenants in just a few clicks of a mouse. When focusing on SEO techniques, property managers can ensure that their properties appear in multiple relevant search engine results, thus making them more available to their target audience. 

Traditional marketing strategies also provide a great way for property managers to promote available properties. This can include utilizing flyers and brochures, newspaper ads, and even radio and television advertisements. By taking advantage of these traditional mediums, property managers can reach a variety of demographic groups and communicate the features of each property in more detail. 

Marketing is also important for property managers as it also helps them to build and maintain their reputation. By using marketing strategies, they can ensure that their properties are seen in a positive light, which can help give their properties an edge and also help to build a loyal customer base.

Foster Great Communication

As a property manager, it is essential that you build strong relationships with tenants, vendors, owners, and colleagues. Doing so will enable you to resolve any disputes quickly and efficiently, which can help minimize disruptions to your daily operations. You should also ensure you respond to requests in a timely manner and that you always provide clear and accurate information to those with whom you interact. 

Innovative Solutions

Property managers need the ability to think creatively and come up with innovative solutions to any issue that may arise. Innovative solutions for property managers can be a great way to improve service delivery, safety, and cost efficiency to tenants. One of the most important solutions is using technology to streamline operations. By using a digital platform, property managers can automate mundane tasks like accounting and scheduling, save time, and improve accuracy. Also, technology can be used to manage and maintain the property, such as with smart home technology. Smart home technology can be used to maximize energy efficiency, track energy usage, manage safety concerns, and more.


Even though it’s not rocket science, oftentimes property management can be tough and exhausting work. By implementing these five secrets into their day-to-day operations, successful property managers are able to ensure that their systems and processes run smoother, more efficient, and more profitable. 

Named one of the Best Property Management Companies in Chicago, Landmark Property Management is a full-service brokerage with a reputation for going the extra mile for our clients. If you need help, have any questions, or are interested in learning from the best property management company in Chicago, don’t hesitate to reach out! You can contact us at Landmark Property Management via phone at 312-313-8553 or send us an email at